FOR TEACHERS, WELLBEING TEAMS & SCHOOL LEADERS

You weren't trained for what's landing on your desk. Here's what the evidence says.

School refusal is usually a distress problem, often with unmet needs behind it. This kit gives you the research honestly, with its limits, and practical tools you can use the same day.

Created by Jules Waller: a parent who has lived this, with a social work degree and mental health placement experience. Not a clinician, and not a registered social worker.

WHY IT'S DIFFERENT

It tells you what the research does and doesn't show.

The research on school refusal is smaller and weaker than most people assume. Every finding in this kit comes with its numbers, its source and what the study can't tell us, so you can check it. Then it says the same thing in plain words, so you can use it in a corridor conversation.

In one UK survey of 947 parents (self-selected and parent-reported), 78.7% of those whose child was in current distress said school staff did not believe them. Believing families first makes everything else easier.

You do not need a research background to use it.

WHAT’S INSIDE

One kit, five parts, plus the tools that go with them.

Plus When to Escalate (same-day safety red flags), a fill-in Reintegration Action Plan, a Scripts Pack and an Evidence and Sources page.

1. Understanding School Refusal

A working model built on four questions: distress, unmet need, the school environment and the adult response.

1. Understanding School Refusal

A working model built on four questions: distress, unmet need, the school environment and the adult response.

2. What to Do Instead

What to say and do at the gate and through the school day, and a graded way back to school.

2. What to Do Instead

What to say and do at the gate and through the school day, and a graded way back to school.

3. Working with Parents

How to open the first call, run the meeting and end with a plan, in words that keep families on side.

3. Working with Parents

How to open the first call, run the meeting and end with a plan, in words that keep families on side.

4. Beyond Anxiety

Unmet needs, sensitivity, bullying and when the fear is true, and how to tell the difference.

4. Beyond Anxiety

Unmet needs, sensitivity, bullying and when the fear is true, and how to tell the difference.

5. Whole-School Implementation

Spotting problems early, a standard first response and a transition checklist for leaders.

5. Whole-School Implementation

Spotting problems early, a standard first response and a transition checklist for leaders.

HOW IT HELPS

Start with belief, then small, clear steps.

Distress is often what sits underneath the absence. This kit helps you check what is driving it first, respond calmly, and agree a plan that families and staff can both follow.

It doesn't ask you to act as a clinician, and it tells you clearly when to escalate.

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Start with belief

Check what is driving the absence before you decide what comes next.

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Start with belief

Check what is driving the absence before you decide what comes next.

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Give parents a shared language

Turn tense conversations into a plan everyone can understand and act on.

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Give parents a shared language

Turn tense conversations into a plan everyone can understand and act on.

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Build plans that hold

Create specific, collaborative next steps instead of vague agreements.

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Build plans that hold

Create specific, collaborative next steps instead of vague agreements.

Questions your team may ask

Clear answers for choosing and using the Staff Kit within your existing role and school framework.

Is this a replacement for clinical training or supervision?

No. It's practical guidance and professional development for school staff. It isn't clinical, medical, psychological or legal advice, and it doesn't replace assessment or treatment by a qualified professional, or your school's own policies. It includes a When to Escalate page for safety concerns.

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Can I use this alongside our school's existing behaviour policy?
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Can I expense this as PD?
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Who is this written for?
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Is this based on research?
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Is this a replacement for clinical training or supervision?
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Can I use this alongside our school’s existing behaviour policy?

Yes. It suggests starting with belief, support and small steps before consequences, and it is clear that your own policies and safeguarding procedures always come first.

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Can I expense this as PD?
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Who is this written for?
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Is this based on research?
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You're doing important work with some of the most vulnerable children in your school.

This gives you the evidence and the tools, with instant digital access.

Jules Waller

© 2026 Jules Waller. All rights reserved. · Refund Policy · Terms · Privacy

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Jules Waller

© 2026 Jules Waller. All rights reserved. · Refund Policy · Terms · Privacy

Icon
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Jules Waller

© 2026 Jules Waller. All rights reserved. · Refund Policy · Terms · Privacy

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